How do
we deliver to you?
How long will it take to
get to me?
What happens if you are
not happy with your purchase?
How do we deliver
to you?
Customer satisfaction is a big priority
for us.
If you place an order before 15.00 UK
time we endeavour to get your travel adaptor posted on the same day.
We use Royal Mail and deliveries can be either ‘Guaranteed Next Day
before 1pm’, First Class or Second Class according to the Postal Option you choose.
If you have any concerns, we recommend you use our 'Guaranteed Next
Day' service as this requires a signature upon delivery.
How long will
it take to get to me?
Orders received before 1500 hours Monday
to Friday are normally dispatched the same day. Orders received on Saturday
and Sunday are posted on Monday morning. We aim to for your order to
get to you within 2-3 working days in the UK, about 5-7 working days
to Europe and approx 10 days to the rest of the world. However,
once the items are posted we are reliant on Royal Mail so PLEASE ALLOW
UP TO TWO WEEKS FOR DELIVERY, AS RECOMMENDED BY ROYAL MAIL.
We will notify you of any change of
delivery by e-mail or telephone providing that we have your correct
details with the order. All order tracking enquires must be sent by
email to;
monisha@traveldapter.com.
This then works as your proof of non
receipt (which we need to send on to Royal Mail) in the unlikely event
of your travel accessory not arriving.
What happens
if you are not happy with your purchase?
We hope this will not be the case,
but, if for any reason you are unhappy with your travel adaptor, please
return the adapter plugs in an un-used condition, within 30 days, to
Traveldapter
35 Albany Road,
Birmingham
B17 9JX
The refund will cover the cost of the
travel adapters, but not the cost of any postage incurred.
If travel accessory is faulty or arrives
damaged, please contact us for a returns label which means that we bear
the postage cost. A new European or American travel adapter will be
sent to you free of charge for the inconvenience caused.
Please ensure you enclose your order details so that we may arrange
a refund. Please note that you are responsible for the return of the
unused and undamaged goods. Traveldapter™ can accept no responsibility
until we receive the items. To be on the safe side you might want to
consider returning the items via Recorded Delivery.
Any refund will only be credited to the credit or debit card or by cheque
used for the original purchase and will only be made after we have received
the goods and they have been inspected and confirmed as satisfactory
by us.
Please allow 30 days for the refund
to reach your account, though it should normally be much quicker.
WE WOULD LIKE TO TAKE THIS OPPORTUNITY
TO THANK YOU FOR YOUR CUSTOM
